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KNOWLEDGE BASE HOME » 09. TROUBLESHOOTING: EMAIL Viewing Answer
*** HELP, My email password has stopped working?
First thing you should do is check our Lounge Network Status Page
to see if there are any server related issues that maybe causing the problem.

On very rare occasions, the server techs may enforce a password change on your email account, if they detect that your email account has been compromised or hacked. This may cause a spammer to send out spam through your compromised email account, which potentially may cause high loads on the server, and may also cause our servers to become blacklisted. Thus the server techs have to be continually proactive in looking for compromises on the network.

An email account compromise may occur for a number of reasons. Some of these reasons are below but there are also potentially others too.

-You have used a public wifi network or internet cafe and the password has been compromised from that.
-You have malware or a virus on your computer
-Your website may have access to your email account, and the website may have been hacked or compromised.
-Your password was too easy for a hacker to crack. We suggest using mixed case characters, numbers and symbols in a password, and that it is at least 8 charcters long.

If your email account has been compromised, you can easily update your password to a new one, from inside your hosting control panel, under the email settings. We may also personally contact you if the techs have detected a compromise with your email account, and they have enforced a password change on an email account.

If your email account does get compromised, please make sure you do the following.

- Change the affected passwords.
- Check your PC for a viruses/trojans/malware.
- Update your website software (your CMS content management system) to the latest versions, install all security updates for OS and site software.
- Always use strong passwords. We suggest using mixed case characters, numbers and symbols in a password, and that it is at least 8 charcters long.
- Setup a firewall and antivirus software, and make sure it is all up to date.
- Do not use insecure public internet connections to log into site/mail/cPanel.

All these measures are needed to minimize the possibility of passwords being stolen, and other possible security problems.

KNOWLEDGE BASE HOME » 09. TROUBLESHOOTING: EMAIL Viewing Answer




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