Lounge Network - Knowledge Base

  View Printer Friendly Version Search
KNOWLEDGE BASE HOME » 09. TROUBLESHOOTING: EMAIL Viewing Answer
My email mailbox is full, how do I empty it?
If you are not regularly downloading your email off the server, eventually your email mailbox will likely fill up. This is more likely the case if you use IMAP instead of POP, and don't actually download your email off the server, to store locally on your computer. If your mailbox does become full, you will not have any more room to receive emails, and new emails may bounce back to the sender. If you are using CPanel, to solve this you can either increase your diskspace by logging into your CPanel, and changing the quota on an email account. Or you can download your emails to store locally and delete them off the server, using a POP connection via your email software. If you have toitally run out of diskspace, you also have the option of contacting us to upgrade your web hosting plan with more diskspace.

If you only use webmail, you can log into webmail, and delete them manually. Please note that when you do this, they will only be moved into the trash folder, so they will still be using the same amount of diskspace. So if you are deleting email this way you will also need to go into the trash folder and purge it.
If you would like to disable the trash folder, so that emails are deleted straight away, you can do this by following the following instructions. These depend on what Webmail program you are using.

============
ROUNDCUBE
============

1. Log into Webmail
2. Go to Settings.
3. Click Folders.
4. Enable/Disable each folder by clicking the check box next to each one.

============
SQUIRREL MAIL
============

1. Log into Webmail
2. Click "Options".
3. Click "Folder Preferences".
4. Set "Trash Folder" to "Do not use Trash".
5. Click "Submit".

If you are on our Corporate or Business Web Plan, to free up diskspace, you will either need to download the emails, or purchase more email storage space from us.

KNOWLEDGE BASE HOME » 09. TROUBLESHOOTING: EMAIL Viewing Answer




Knowledgebase Manager

© Copyright Lounge Network 2001-2017