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KNOWLEDGE BASE HOME » 09. TROUBLESHOOTING: EMAIL Ľ Viewing Answer
Iím not receiving the email that people have sent me. Why?
The first thing to do is check with the sender, that they actually sent you the email.

If they have sent it, here is a list of reasons that could prevent the email getting through to you. If any of them describes your situation, youíll find instructions on how to resolve the issue just below.



(1) Incorrectly typed email address

Is the sender using your correct email address? Just one mistyped letter will cause an email to go to the wrong address or make it undeliverable. Ask them to double-check that they entered your address correctly.


(2) The Senderís email is not functioning properly

Can this sender successfully send messages to other people? The problem could be on their end, with sending. Ask them to check. Often the sender will have a problem with their provider, and their provider may have got their mail servers blacklisted


(3) Message going into your Spam folder

Over 90% of the email our servers receive are spam. Therefore there are spam protection systems in place to stop most of that spam getting to you. As a result it can sometime cause false positives, especially if the email senders email servers have been sending out spam, and have been reported to the spam databases.

Therfore you should check your junkmail folder on both your email client software, as well as through our webmail system, to make sure the email didn't arrive there. You should also check your spam settings inside your hosting control panel, where you are able to control many aspects of your email and spam settings.


(4) Youíre forwarding your mail to another email address

If you're forwarding your mail, it's going to another email address, make sure that that address and mailbox is still working and active, and the amilbox isn't full.


(5) Thereís a delay in delivery

Messages are usually delivered within a few minutes. However sometimes they are delayed while in transit. This is usually due to problems on the sender's mail server, heavy Internet traffic, or routing problems. Unfortunately, aside from waiting, there's no way to know whether a message has been delayed or whether it has been rendered undeliverable. If a sender can re-send it, have them do that.

KNOWLEDGE BASE HOME » 09. TROUBLESHOOTING: EMAIL Ľ Viewing Answer




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