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KNOWLEDGE BASE HOME » 05. HOW TO: UPLOAD YOUR WEBSITE Viewing Answer
TROUBLESHOOTING: My FTP Client won't connect to the server
There could be a range of possibilities as to why you are unable to login using your FTP client. Below are the most common reasons. Before you contact us, please try or check the following, as this will save a lot of time.

- First check you are using the correct FTP address (eg ftp.yourdomain.co.nz or similar), and are connecting to port 21. Also make sure you have got 'Passive' transfer switched off. You should also check your FTP username and password are correct. Your FTP program log can provide you details of the connection problem, which you can send us. This will usually tell you the reason for the connection issue.

- Next check that your firewall or Internet Security Software is not blocking access to the port that FTP uses. This will usually be port 21. Try temporarily disabling your firewall to test if you can login with it disabled. Your firewall may either be software on your computer, or it may be a separate piece of hardware that exists between your computer and your phone point. Some firewall's are integrated into your modem or router.

- If your computer is on a network, or is connected to other computers in an office environment, check that you have access privileges to connect to FTP and port 21.

- Check that your ISP (Internet Service Provider, the company you connect to the internet with) isn't having issues which is preventing you connecting to the control panel.

- Try accessing FTP using a different computer.

- Try accessing FTP on a different computer connected to a different ISP, or get a friend to test the connection on their computer in a different location.

There are several FTP test websites that allow you to test whether the connection problem is at your end, or a problem with the server. Just Google 'Test your FTP server' to find such websites. Please be careful with entering your FTP details into any unknown website, that they are a legitimate website.

KNOWLEDGE BASE HOME » 05. HOW TO: UPLOAD YOUR WEBSITE Viewing Answer




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