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KNOWLEDGE BASE HOME » 08. TROUBLESHOOTING: WEB HOSTING Viewing Answer
***Help, my website has been hacked, what can I do?
Hacking of websites on the servers are very rare, and our providers maintain the server software with the latest versions and security patches. In most cases when a website is hacked, it is because the clients own website software (usually a CMS Content management system) the client is using in their hosting account, is an old or outdated version that has security holes. Some CMS systems are more prone to being hacked than others. The other main reason websites get hacked, is when the clients password is compromised.

If your website gets hacked, please make sure you do the following.

- Change ALL the passwords for your website and the administrative email.You need to make sure the password on your CMS is changed, as well as your master CPanel password, which you can do inside CPanel.
- Check your PC for a viruses/trojans/malware.
- Update your website software (your CMS content management system) to the latest versions, install all security updates for OS and site software.
- Always use strong passwords, which should include mixed case characters and numbers.
- Setup a firewall and antivirus software, and make sure it is all up to date.
- Do not use insecure public internet connections to log into site/mail/cPanel.

All these measures are needed to minimize the possibility of passwords being stolen, and other possible security problems.

You can also check your logs inside CPanel, and these may help you diagonise exactly how the hackers managed to hack your website.

KNOWLEDGE BASE HOME » 08. TROUBLESHOOTING: WEB HOSTING Viewing Answer




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