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KNOWLEDGE BASE HOME » 04. HOW TO: SETTING UP EMAIL » Viewing Answer
01. How do I setup my email account in Outlook 2003 and newer versions?
[EMAIL] How do I setup my email account in Outlook 2003 and newer versions?


Step 1: Select E-mail Accounts... from the Tools menu.

In newer versions of Outlook, this maybe under the 'File' Tab, under 'Account Settings'


Figure 1

Step 2: In the E-mail Accounts window, select the Add a new e-mail account option.

Step 3: Click Next >.


Figure 2

Step 4: Select server type POP3.

Step 5: Click Next >.


Figure 3

Step 6: Enter your name and email address into the Your Name and E-mail Address fields, respectively.

Step 7: Enter your 'Incoming Mailserver (POP3)' and 'Outgoing Mailserver' (SMTP) details, which will be in your Account Settings email we sent you when the account was setup. These are also displayed below, and depend on the hosting plan you are on. Please contact your ISP if you are not sure what it your outgoing server should be set to.

Incoming Mail (POP3) should be set to:

For cPanel hosting plans, it should be set to: mail.yourdomain.co.nz
For Corporate and Business Class hosting plans, it should be set to: pop3.webhost.co.nz

For all other Hosting Plans, and Email Only Plans, it should be set to: pop3.iserve.net.nz

[replace your yourdomain.co.nz with your domain name]

If you need to enter advanced settings, these are:
Port: 110
SSL encryption must be unticked



Outgoing Mail (SMTP) should be set to:

Enter the SMTP settings of your ISP.

eg. If you use Xtra to connect to the internet, then enter your outgoing mail to: smtp.xtra.co.nz. If you use Paradise.net to connect to the internet, then enter your outgoing mail to: smtp.paradise.net.nz. If you are unsure of your ISPs SMTP settings, then email or call your isp and ask them for the setting for their ‘Outgoing Mail Server’.

If you need to enter advanced settings / more settings, these are usually:
Port: 25
Encryption: none


If you are on our cPanel or our Corporate and Business Hosting plans, then you also have to option to use the servers built in SMTP outgoing mail server. However due to many ISPs now blocking third party SMTP server, we don't provide support for it. To use the servers SMTP server, you will need to use the Outgoing SMTP Mailserver settings which you can find at the links below

SMTP Settings for CPanel Based Web Hosting Plans
SMTP Settings for Corporate and Business Hosting plans


IMPORTANT INFORMATION FOR TELECOM XTRA ISP USERS: In order to send email from a domain based email address if your ISP is Telecom Xtra, you must now follow the instructions at http://tinyurl.com/yahooxtrasmtp If you have any problems sending email via Telecom Xtras SMTP server please contact Telecom Xtra at 0800 110 050, and they will be able to help you set up the above settings for your domain based email address. By default they will block all third party domains sending through their servers, so your domain email address needs to be added by Xtra.


Step 8:
Enter your mailbox username(usually your email address) and password into the User Name and Password fields, respectively. If you wish, you can use the Test Account Settings... button to check that everything has been entered correctly.

Step 9: Click Next >.


Figure 4

Step 10: Click Finish to create the account


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