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KNOWLEDGE BASE HOME » 12. INFORMATION: SPAM EMAILS Viewing Answer
HELP: Why are emails that are sent to me,being marked as SPAM and returned?
Over 90% that is sent around the internet is now spam, which is a major problem for all hosting providers. Therefore the servers we use run antispam software that use some of the top antispam databases from around the world. Most top hosting providers will now use these sorts of antispam systems, and will use these same databases. This means that anyone who sends you an email, the mailservers IP address that sends the email, is checked against this database. If a particular email is being blocked, it would mean that the provider they are using will be blacklisted that database, very likely because their provider has been reported for sending spam. This is usually due to one of their other customers spamming and abusing their mailserver. It is up to the ISP that has been blacklisted, to get themselves removed from the database. If they are having trouble sending email to you, that means they will also be having trouble sending to many other people too.

CPanel users can manage the amount of spam filtering they want, by logging into CPanel and going to the Spam Assassin section. More information can be found at http://knowledgebase.loungenetwork.co.nz/index.php?op=view&t=345For clients on our Corporate and Business hosting plans, you can configure your spam settings using the instructions at http://knowledgebase.loungenetwork.co.nz/index.php?op=view&t=240

If you have a client who has been sent an email from our servers that says their email has been blocked, you will need to ask them to contact their email or ISP provider to get the issue sorted out.

KNOWLEDGE BASE HOME » 12. INFORMATION: SPAM EMAILS Viewing Answer




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