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KNOWLEDGE BASE HOME » 08. TROUBLESHOOTING: WEB HOSTING Viewing Answer
I've uploaded my site, why do I get an error when I view my homepage?
First make sure you have uploaded your website into the correct directory. You will know if it is in the correct directory, because there is already a placeholder index.html (or similar file extension) in that directory. You must first make sure that you delete this placeholder file, and then upload your own index.html file (or similar file extension), which will become your websites homepage.

If it still isn't working, make sure that your index.htm file is all in lowercase characters. When it comes to filenames, Linux servers are case sensitive. This means that the file 'Index.htm' is a different file from 'index.htm' Only index.htm file will load as the homepage, as the server will only detect the file as the homepage, if is all in lowercase.

We recommend that client name all files contained within their website directory, so that they ONLY contain file names using only lowercase characters. This means for example, if you have uploaded an' About Us' webpage. The filename must be all in lowercase characters. eg aboutus.htm and not AboutUs.htm.
Any hyperlinks directing you to this 'About Us' page, must also be called aboutus.htm and not AboutUs.htm.

Using lowercase characters for filenames and hyperlinks applies to all files in you website, including image files. If some of your images are failing to load, please check that the filename is all in lowercase.

It is also essential that you do NOT use character spaces in the file names. If you want to include a space between words in a file name, it is best to use a dash '-' or an underscore '_'. eg. about us.htm, could be renamed about-us.htm, or about_us.htm.

KNOWLEDGE BASE HOME » 08. TROUBLESHOOTING: WEB HOSTING Viewing Answer




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