The following instructions apply only to our Corporate and Business Class Hosting Plans:
These instructions have been updated in 2008, for our new email systems.
These instructions apply for older email mailboxes setup before February 2008, which are now referred to as 'Legacy Mailboxes' in the control panel. If you have a Legacy Mailbox, and you need to change it's password, or make any other modifications to it, you must upgrade your Legacy Mailbox to our new email system, as shown in the instructions below.
Step 1: In your web browser, go to www.controlpanel.co.nz.
Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.
Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.
Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.
From this list, find the domain with the address that you want to upgrade the legacy mailbox to, and click its envelope icon.
Step 5: Click the Upgrade Mailbox... link for the legacy mailbox that you want to upgrade. The legacy mailbox will be upgraded to the email address shown to the left of it.
Step 6: All the actions that are going to take place are shown to you. Review these changes, and if you are happy with them, start the upgrade by clicking Upgrade. If you are not happy with the changes, click Cancel.
Step 7: The legacy mailbox will be renamed immediately, and is now visible in the Email Addresses table. You will need to update your email client to use the new email address. After upgrading, you will need to change the USERNAME in your email client. Your NEW username is YOUR FULL EMAIL ADDRESS (eg. email@example.com). You should also change the email server to pop3.webhost.co.nz for POP3 or imap.webhost.co.nz for IMAP. You do not need to update your password. If you use webmail, you must also use your new mailbox username(your email address) for logging into that too.
It will take a few minutes for emails to be copied into the new email address.
Please note that even though you maybe able to still login with your username into your old email mailbox, this mailbox will no longer receive any email. You MUST use your new username (which is your email address) to login. This INCLUDES logging into webmail.