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[EMAIL] How do I set up a new email address in my control panel?
The following instructions apply only to our Corporate and Business Class Hosting Plans:

These instructions have been updated in 2008, for our new email systems.

Step 1: In your web browser, go to www.controlpanel.co.nz.

Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.

Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.

Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain you wish to add an email address to, then click its 'envelope' icon.

Figure 4

Step 5: Click the Add Email Address... link in the Email Addresses section of the page. This will show the Add Email Address dialog.

Figure 5

Step 6: Setting up an email address requires an email name and password; other settings are optional. You can either choose to add a mailbox which stores the email messages on our system with 'Add mailbox' and/or 'Add Forwarding' which will forward the message to another email address. If you only require an email mailbox, and no email forwarding, you should untick the 'Add Forwarding' option, as shown in figure 6b below.. The Password and Confirm Password fields must match. You can use our quick password generator to place a new password for you by clicking on 'Generate Password'. The password will be printed out underneath.

Figure 6a

Figure 6b

Please note that your Email Mailbox USERNAME for setting up your email client or logging into webmail, is YOUR FULL EMAIL ADDRESS (eg. name@yourdomain.co.nz).This differs from older 'Legacy Email' accounts, where you have a different username.

Step 7 (optional): Spam settings for the email address can be set as well, by clicking on the Spam tab. You can either choose to have the email address use its Domain's spam settings (the default) or define settings for the email address itself, by unchecking the Use domain spam settings checkbox. The threshold value is the spam score that must be exceeded before the Spam Action is performed; the more likely an email is to be spam, the higher its spam score. Setting the Threshold value higher means less email will be marked as spam.

The spam action can either be Inbox (messages recognised as spam will have ***SPAM*** added to their subject and delivered email address), Quarantine (messages recognised as spam will be delivered to the email address' spam folder) or Delete (messages recognised as spam will be deleted).

Figure 7

Step 8 (optional): Authenticated SMTP can be enabled for the email address, this will allow you to send email through our SMTP server using authenticated SMTP. You can enable Authenticated SMTP for the email_address by clicking on the SMTP tab, then clicking the On radio button. Please note that we don't provide support for this, and your ISP may also not allow you to send using a third party SMTP server. In that case, please use your ISPs SMTP server for sending emails.

Figure 8

Step 9 (optional): You can also set up an auto-responder for the email address: this will automatically send a response to any email that the email address receives. To enable an autoresponder, set the status radio button to On, and then choose a start and end date and time for the autoresponder. If required, you can click either calendar icon to show a calendar for picking dates. The message that you want to be sent back by the autoresponder is added in the Message text box.

Figure 9

Step 10: After setting all the options you require, you can add the email address by clicking the Add button. If you want to continue adding email addresses, uncheck the Close dialog box after adding checkbox before clicking Add. You can then repeat steps 6 through 10 to add more email addresses.

If you decide you do not want to add the email address, click the Cancel button.

Figure 10

The email address will be made active immediately.


Knowledgebase Manager

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