|If you wish to transfer your domain name to another provider, please follow the instructions below. Please note that you DON'T NEED to change your domain to another provider if you simply wish to alter the hosting provider, as you can alter your domains DNS settings via our self service Domain Manager system at http://domains.loungenetwork.co.nz/. Changing domain provider may also cost you more to renew your domain with another provider, and they also may have hidden additional costs.
- To transfer a .NZ domain to another provider, all you need is your UDAI code, which you can generate by logging into your Domain Manager at http://www.domains.loungenetwork.co.nz/. The UDAI code is emailed to the Domain Registrant on record, and should be received within 48 hours of submitting the automated request in the Domain Manager. There is no charge for this service. Your new provider will help you complete the transfer from their end.
- To transfer an International Domain (eg. .COM, .NET, .BIZ etc) International Domain transfers are not automated like .NZ domains. Therefore the Domain Registrant (the domains owner) will need to request an authorisation code from us, as well as request the domain is unlocked, to begin the transfer process to another domain registrar. This information will be sent to the domain registrant only, and can NOT be sent to any other party. Once the domain registrant has got the authorisation code, they can then start the transfer process with the new registrar, and they will help you with this process. Don't try to transfer the domain with you new registrar until you have got these details otherwise the transfer may fail. The new domain registrar will usually require that you renew and pay for the domain renewal for a additional year at the time you transfer it, which covers the transfer costs from their end. A transfer fee of $25 + GST will apply for domain transfer from our end, which covers our time to process the domain transfer of international domain names from our end.
International domain switches can take a few weeks for the registry to process, as they are not automated like .NZ domain transfers. Please note that we have no control on the amount of time it takes, as that is dependant on the registrar. Some are quicker at transferring domains than others. We however recommend allowing a few weeks for the transfer to be fully processed and transferred.
Please note that domain registrants MUST commence the transfer with their new domain provider within 10 days of the domain being unlocked and receiving the authorisation code from our provider. If not, the domain may automatically relock, and you will need to recommence the transfer process again, and resubmit an unlock & authorisation code request from us.
We recommend that domain registrants begin the transfer at least 3 months before the domain is due to expire, otherwise the transfer may fail if it is too close to the expiry date. We recommend that if the domain is due to expire, that you renew it through us first, and then begin the transfer process at east 1 month after it has been renewed, otherwise your applied credit may not transfer with the domain. We don't provide any refunds should your new domain provider not transfer you existing credit with the domain name.
In order for a domain, to be transferred, the domain must also be at least 60-days old. Domains that are not yet 60-days old are not transferable between registrars. This is a registry restriction.
Please note that the domain transfer may fail for a number of reasons, including but not restricted to:
1. Evidence of fraud
2. UDRP action
3. Court order by a court of competent jurisdiction
4. Reasonable dispute over the identity of the Registered Name Holder or Administrative Contact,
5. No payment for previous registration period (including credit card charge-backs) if the domain name is past its expiration date or for previous or current registration periods if the domain name has not yet expired.
6. Express written objection to the transfer from the Transfer Contact. (e.g. - email, fax, paper document or other processes by which the Transfer Contact has expressly and voluntarily objected through opt-in means)
7. A domain name was in “lock status” at the time of transfer.
8. A domain name is in the first 60 days of an initial registration period.
9. A domain name is within 60 days (or a lesser period to be determined) after being transferred (apart from being transferred back to the original Registrar in cases where both Registrars so agree and/or where a decision in the dispute resolution process so directs).