Our servers are monitored 24 / 7, 365 days a year, by professional technicians at the datacentre.
All hosting plans have comprehensive documentation that can be accessed from within your hosting control panel. We also offer video tutorials for CPanel hosting plans . Online Support is given for server and server related issues only, and not for web design of website script issues, which are the responsibility of the websites developer.
We also have comprehensive instructions, with illustrated 'Step by Step' instructions in our Knowledge Base, showing you how to use your web hosting plan and setup your email software.
If you need additional help, you can email us via the support form in your hosting control panel. Emails are answered during normal business hours Monday to Fridays, and there is also limited after hours support in the weekends and after hours. Often emails will be answered within a few hours during normal business hours, however during high demand this maybe longer. All support is best effort and there is no guaranteed response time.You can contact us by using the support form in your hosting control panel, or going to our support page at www.loungenetwork.co.nz/support/. Please note that we do not provide technical support via the telephone.