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KNOWLEDGE BASE HOME » 05. HOW TO: UPLOAD YOUR WEBSITE Viewing Answer
TROUBLESHOOTING: Why does my FTP software freeze when logging onto FTP?
What you will need to do is switch off the 'passive transfer mode' or PASV. Passive Transfer is necessary for some firewall and gateway configurations and when you get failed data channel errors. To use our servers this will need to be disabled.



To disable PASV mode in CuteFTP, on the menu bar, click on "Edit", "Settings", "Connection", "Firewall" .. and untick the PASV mode checkbox. .. then try again. It all should then work.

KNOWLEDGE BASE HOME » 05. HOW TO: UPLOAD YOUR WEBSITE Viewing Answer




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