The first thing you will probably want to do with your hosting account is begin uploading your site. There are many good ways to upload web pages, images, and other site files. We'll focus on the most popular tools here: FTP (file transfer protocol) software, and integrated upload utilities in programs like Frontpage. No matter which method you choose, you can upload and download files 24 hours a day, as often as you like.
Uploading files - Overview
However you choose to connect to your webhosting account, you will need the following pieces of information from the Account Information Email that we send you when you joined us:
Your Host Address.... ftp.yourdomain.com
Your User Name....... (case sensitive)
Your Password......... (case sensitive)
For the first few days, until your domain name is registered or transferred, you will be able to connect using the temporary host address that you would have received in the Account Information Email. Once it is registered or transferred, you can then change it back to ftp.yourdomain.com.
Detailed instructions with screen shots can be sourced from the links below:
FTP - WS_FTP
The directory structure of your hosting account is as follows:
|__ mail (Your email is stored here)
|__ tmp (Website statistics files stored here)
|__ public_html (Main Directory - Upload your website into this directory)
|__ www (Symbolic link to public_html)
|__ etc (Details for mail/password protect stored here)
CAUTION - DO NOT DELETE ANY OF THE ABOVE DIRECTORIES IN YOUR ACCOUNT.
Please Note: For some hosting accounts, they will only contain some of these directories. If your hosting account doesn't have the public_html directory, it will either have one called htdocs or one with your domain name(eg. yourdomain.co.nz). You would therefore upload your website into either of these directories.
When you upload your site to the Internet, you will want to make sure that you name your home page index.htm, as this is how our system will recognize your page. Other default pages are actually feasible (index.htm, default.htm, index.phtml), but the default "Welcome" page that comes with every new account is named index.htm, and will not be replaced unless it is specifically deleted or overwritten by your own index.htm.
When you first FTP into your account, you'll be taken to your "Home" directory. Don't confuse this with your "web directory." The home directory is "not" accessible to the World Wide Web; it's a private directory where critical system files reside. The /public_html directory is where web accessible files are placed.
As soon as a file is uploaded to the web server, it is available for all to see. If, after uploading a file, you are still unable to see the updated file via your browser, try hitting the "Refresh" or "Reload" button. If this doesn't work, try pressing F5, or CTRL+F5.
Some browsers - particularly Netscape - have very tenacious "caches" - places where pages are temporarily stored on your computer. You may need to manually empty your browser cache to see a new or updated page on your site.